Customer Follow-Up Emails
With the Outbound Correspondence and Communication software, or OCC, from Reynolds and Reynolds, you can target specific groups of customers in your database for follow-up contact and send them professional letters and emails through seamless integration with Microsoft® Word and Outlook. You can also set up reports and letters to run and print automatically.
Another exciting feature of OCC is the ability to send instant email notifications to customers based on an event in your computer system, such as immediately notifying all customers with a particular vehicle type when a campaign or recall is issued for their vehicles. OCC also has the ability to send emails to the email addresses you have, and letters to all customers without email addresses. As you gather more and more email addresses, you can reduce paper handling and posting costs by sending emails whenever possible.
Customer Satisfaction
The Customer Satisfaction Index (CSI) software promotes higher sales and profitability from superior customer treatment and prompt complaint resolution. The CSI applications help you track customer complaints and the performance of people in your sales and workshop departments who have direct contact with customers.
Internet Applications
Internet Business Connection (IBC) gives your customers and prospects access to your dealership on-line, anytime. Users can browse vehicle stock, make service reservations, check repair order statuses, and search parts stock on-line. The IBC server transfers data to your web site in real time, so any changes to stocks or vehicle repair statuses appear on-line immediately. For more information on individual IBC applications, click on the Internet Solutions button.
Service Daily Work Plan
The Service Daily Work Plan programme produces a daily report for each service advisor that lists missed reservations, upcoming reservations, complete but unbilled invoices, and all jobs past their promised times. This report provides an easy way to see problem areas in the workshop, so they can be quickly resolved before the situation escalates.
Telephone Cost Control
The Telephone Cost Control software application integrates your phone system with the Reynolds and Reynolds Computer System. You can view printed or on-screen reports that list calls made by your staff, so you can reduce personal calls and make sure your employees are making appropriate follow-up with customers and prospects. Telephone Cost Control also allows you to better determine the necessity of expenditures for additional equipment or services.
