Service Management - POWER - DMS Solutions

Electronic Tech Dispatching
The Technician Electronic Control software application is designed to make the service workshop run more efficiently and profitably. With this application, technicians no longer need to leave their work area to be assigned the next vehicle to repair. Techs can order parts, communicate with service advisors, and obtain vehicle history information - all through the Technician Electronic Control software.

Handheld Repair Order Write-Up
Handheld Repair Order (HRO) from Reynolds and Reynolds is a portable PC that communicates with the Reynolds and Reynolds Application Server over a wireless network, enabling service advisors to write repair orders right on the service drive, without leaving the customer's vehicle. With the HRO device, your advisors can access repair history and campaigns, up-sell items at the time of the write-up, and have customers sign an electronic disclaimer form. In addition, your technicians can start working on the repairs right away, instead of having to wait for the service advisor to return to a workstation and enter the repair order.

Household Records
With Reynolds and Reynolds' Household Record application, you can quickly determine if someone is a loyal customer, how many drivers are in the same household, how many vehicles they own, and how much money has been spent at your dealership, by customer, by vehicle, and by household.

The initial entry of a prospect's information automatically creates an independent driver record for each individual, which is later associated with a specific household. This enables your dealership to keep track of separate contact numbers for each individual such as home phones, mobile phones, and other personal information. If a new vehicle is purchased or brought in for service, the amount of money spent is tied to the vehicle and the household. If you have multiple client sites, you can track records at each site, or combine them.

On-Line Job Card Status
When using Internet Business Connection's Job Card Inquiry feature, your customers can see the details of their job card, including the name of the service advisor, the current status of the job card, a list of the operations, and how much it will cost. Like all other IBC functions, the information in the job card search comes directly from the Reynolds and Reynolds Application Server in real time. Any changes made to a job card are instantly reflected on your web page. Your customers always see up-to-date information and no manual intervention or updates are required to keep your web site current.

On-Line Reservations
The On-line Service Reservations feature of Internet Business Connection (IBC) gives your customers the ability to create their own reservations in your Reynolds and Reynolds system. IBC displays a calendar showing the dates and times available for reservations based on the dealership's hours of operation and advisor availability.

IBC creates a reservation record in the Reynolds and Reynolds Service Reservations software on the Reynolds and Reynolds Application Server and sends a confirmation email to the customer and the assigned service advisor. The On-line Service Reservation feature of IBC is available 24 hours a day and operates in real time to give your customers the best service possible.

On-Line Vehicle History The On-line Service History feature of Internet Business Connection (IBC) enables your customers to view the service history for each vehicle they've had serviced at your dealership, with zero site maintenance required by you. Service history, scheduled maintenance, repairs previously recommended but not done, outstanding recalls/campaigns, and basic vehicle information are displayed. Even service plans with expiration dates can be shown. All of this information adds value to the overall dealership experience for your customers.

Owner Circle
Owner Circle combines the elements of Internet Business Connection into a personal web page for each customer who visits your dealership's web site. Customer and vehicle information are consolidated into a single page with the data coming from the Reynolds and Reynolds suite of applications.

From the Owner Circle page, customers see a list of all vehicles and drivers for their household. When a vehicle is selected, Owner Circle gives them multiple options, such as reviewing the status of a repair, making a service reservation, viewing outstanding campaigns and recommended maintenance, looking over past service recommendations, and reviewing the overall service history of that vehicle.

Quick Service Write-up
When creating quick-service job cards, you do not have time to input the amount of information regular job cards require. The Reynolds and Reynolds Quick Service Write-up (QSW) application allows service advisors to add a job card, flag labour, and sell parts all from a single screen. Advisors can also sell additional parts, such as oil or freon, from this same screen, without having to call the parts department.

From the QSW screen, advisors can easily access additional information related to the job card, such as 'pounds spent' by the customer or 'Job Card History,' if necessary. Merchandising information can also display to help the advisor up-sell additional services. And, if the technician finds non-quick-service work that needs to be performed, the job card can be easily amended.

Service Daily Work Plan
The Service Daily Work Plan programme produces a daily report for each service advisor that lists missed reservations, upcoming reservations, complete but unbilled invoices, and all jobs past their promised times. This report provides an easy way to see problem areas in the workshop, so they can be quickly resolved before the situation escalates.

Service Invoicing
The Service Invoicing software application provides the controls needed to operate an efficient workshop. The Service Invoicing software application increases customer satisfaction, profits, and control by:

Standardising your workshop pricing. Providing automatic merchandising of routine maintenance. Creating extensive customer follow-up opportunities. Handling special dealership-defined pricing. Generating reports to help monitor the performance of the entire department. Service Pricing Guide Service Pricing Guide (SPG) provides you with a database of service operation codes, labour times (including MOTOR® Labour Times), and associated parts for the most common repairs. These operation codes are completely built and maintained by Reynolds and Reynolds. Each repair's price incorporates all components of labour, parts, and materials, making it easy to quote accurate prices to customers. SPG also gives advisors access to on-hand quantities of parts needed for repairs, enabling them to give customers accurate promise times.

Service Reminder Labels
These windscreen-mounted static cling labels show customers the mileage at which their vehicle's next service is due. The labels can be printed automatically by your Reynolds and Reynolds Computer System when certain dealer-specified services have been performed on a vehicle, such as LOFs or any other similar periodic service. A label that includes the date, mileage at which the next maintenance is due, and a description of the maintenance to be performed is automatically created when a job card using one of your pre-defined operation codes is printed.

Convenience. Customers appreciate having a quick reminder of when vehicle maintenance is due.
Clarity. The computer-printed labels look much more professional than hand-written labels and are easier to read.
Effectiveness. Windscreen-mounted labels are great marketing tools for your dealership. Customers see your dealership name at the corner of their windscreens every time they drive their vehicle.
Reliability. Technicians may be in a rush to complete service on a car and forget to create a hand-written label, but the system will never "forget" to create and print one.

Service Reservations
The Reservations software helps you meet manufacturer standards for service department performance by balancing the flow of work coming into your dealership. With the Reservations application, reservations can be made in the Reynolds and Reynolds system based on the pre-set limits you have established for your service department. By entering a customer's information when setting up a reservation, you can prevent delays on the service drive.

Service Upsell Tracking
The Service Upsell Tracking (SUT) application provides advisors and technicians with a quick and easy method to log recommended services. This application enables suggested operations to be tracked from the moment they are identified until the customer decides whether or not they want them performed. Labour lines added based on these suggestions can later be tracked through an upselling report. Service managers can use this report to analyse the upsell rate and make improvements as necessary.

Shop Scheduling pdf document

Equitably assigning work, eliminating favouritism and increasing utilisation.
Tracking all jobs on hold to make sure they are completed.
Providing instant information on the status of job card.
Allowing reservations to be made according to shop loading.

The Service Department Scheduling software provides you with instant and printed reports to monitor your service department and see how it is performing - at any time. This application improves customer satisfaction by giving your service department and receptionists the information they need to make realistic promise times and answer questions quickly and accurately.