FAQs

Your questions answered

Uncover key insights and essential details to help you make informed decision about partnering with us. Whether it's about our software or looking for support with automotive solutions, we gathered the answers you need.

What is a Dealer Management System (DMS)?

A Dealer Management System (DMS) is software that brings together sales, service, parts, accounts, and customer data in one place. It helps dealerships cut admin, improve service, and make better decisions.

What are the benefits of using a dealership management system?

A DMS gives dealerships practical advantages beyond simply centralising operations. It reduces manual paperwork, speeds up everyday tasks, and ensures staff spend more time with customers instead of administration. Dealerships gain clearer visibility into performance through reporting, can respond faster to market changes and deliver a smoother customer journey. Over time, these efficiencies translate into stronger profitability and easier growth.

Are you manufacturer approved?

Yes. Reynolds and Reynolds is approved by leading automotive manufacturers, giving dealerships seamless connections to OEM systems. This ensures smoother processes for warranty claims, parts ordering, and compliance. Some of the manufacturers we work with include Ford, Stellantis, VAG, and Kia

What training and support is available?

Training: whether you are launching with, need a new-starter training on our solutions or simply need a refresher we are here to help. Our dedicated software education team can deliver courses in all elements of all systems, including bespoke training packages to suit you. We offer training in house at our Birmingham HQ, on Microsoft Teams or on site with you, at times to suit your business.

Support: our UK-based support team is readily available to provide solutions or answer any questions you and your team may have. You can reach them easily via phone or email. Our support is unparalleled in the industry; it’s not just reactive like others, is also proactive visiting on-site. Up to four time a year, a Reynolds and Reynolds Solutions Specialist will come to your business to ensure optimal system usage by your team, assisting you in identifying efficiencies.

How secure is my data?

Protecting your data is our top priority. Through regular cyber security training, the use of advanced encryption and security protocols, we safeguard your data both at rest and in transit. Our systems are routinely audited and updated, to secure ongoing protection, integrity and confidentiality.

How much does it cost?

We tailor our pricing to meet our customers’ individual requirements and business circumstances, always aiming to be competitive and offer good value.

What integrations are available?

We provide comprehensive integration solutions with OEMs and select third parties to enhance all aspects of your business, including workshop and enquiry management.

What size businesses do you support?

We are proud to partner with independent dealers, multi franchise groups and OEMs across the UK.

How easy it is to migrate system?

We simplify the process for you by working closely with your incumbent supplier. Our consultative approach allows you the opportunity to refine your structure and processes to better align with the demands of today’s environment.
We provide comprehensive training and offer a test environment to ensure your processes are solidified before the migration. This preparation allows you to hit the ground running.
With a clear plan, you’ll always know what to expect and when.

Contact Us

For any other questions, contact us.
Headline
What’s Next?
Form Contacts
Telephone
Contacts
0121 483 2000
Overview

After clicking submit, we will contact you to discuss your needs. We value your privacy and will not share your information with other third-party providers.

Contact Section Headline
Prefer to call?

Trusted by:

“We’ve been a longstanding customer of Reynolds with their POWER product and more recently, we added Claro CRM. We find both systems are a great fit for our dealerships and the level of service we receive is outstanding.”

Bruce Henry
Henrys Skoda

“POWER has dramatically improved our reporting capabilities, therefore improved the ability to access information in real time to make better business decisions. One of the best things is the level of support offered, we know that if we need help Reynolds and Reynolds are on hand. Another fantastic benefit is we're always operating the latest version as updates are free unlike other providers who charge.”

Tim Potter
Vindis Group Limited

“We have enjoyed a long term relationship with Reynolds as a POWER DMS user for many years.''

Simon Caffyn
Caffyns plc

“We’ve worked with Reynolds and Reynolds UK for over 15 years. The solutions we have in place work well for our business and when we moved to their POWER DMS in 2021, we were able to streamline our operations and improve our processes because of the functionality of this system...

Aimee Pendrix
David Hayton Ltd.
Group Operations Manager

“Reynolds and Reynolds is a professional, forward thinking company that has supplied a system that we couldn't live without.”

Jim MacKenzie
Dicksons of Inverness

“The Reynolds implementation team proved invaluable, working closely with our own experienced administrators, to jointly launch Integrated Deal Management. It has been a huge efficiency improvement.”

Chris Slater
Pulman Group

“As a dealership, the POWER DMS helps us manage our operations efficiently in many areas. POWER benefits our group with the management information that is instantly available.”

Trevor Meadows
Portslade Garages T/A Tates

“Claro provides us with a modern, customer facing, easy to use iPad and mobile based showroom platform with manufacturer finance integration and an inbuilt digital part exchange tool. This type of advanced integration, as well as being FCS and GDPR compliant, projects just the professional image we want and gives us complete peace of mind.”

Chris Swain
Martins Group

Pelican Engineering Group recently made the migration to Reynolds & Reynolds to a fully hosted cloud-based system, and I couldn't be happier with my decision. The migration process was seamless, thanks to the exceptional support team who guided me every step of the way.

Not only has Reynolds & Reynolds met my expectations, but it has also exceeded them in terms of reliability and customer service. I highly recommend Reynolds & Reynolds to anyone considering this future migration, you won’t regret it!

Steve Lindley
Pelican Engineering Group
Group Manager
“We’ve worked with Reynolds and Reynolds UK for over 15 years. The solutions we have in place work well for our business and when we moved to their POWER DMS in 2021, we were able to streamline our operations and improve our processes because of the functionality of this system.
“There’s an excellent support network in place. Response rates are great, the team are very knowledgeable about their systems and it’s clear that they’re keen to understand how our business operates so they can offer the most practical and commercially suitable advice.
“They are constantly developing their products to make sure they offer the very best solutions to their customers and we look forward to continuing our relationship with Reynolds and Reynolds UK for years to come.”
Aimee Scaife
Group Operations Manager
David Hayton Ltd.